Return and Refund Policy
1. Introduction
Welcome to www.tmoov3d.com ! These terms and conditions set out the rules and regulations for the use of TMOOV3D's website, located at www.tmoov3d.com . By accessing this website, you agree to be bound by these terms and conditions. If you do not agree to all of the terms and conditions stated on this page, please do not continue to use www.tmoov3d.com .
2. Return Conditions
Products may be returned within 30 days of receipt for a full refund or exchange, provided they are in their original condition and unused. Return shipping costs are the responsibility of the customer unless otherwise stated.
3. Refund Policy
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
4. Link with the Warranty
All products sold by TMOOV3D are covered by a 1-year limited warranty against manufacturing defects. If a defect covered by the warranty is found within this period, we will offer a free replacement or repair. To initiate a return or warranty claim, please contact us at contact@tmoov3d.com with your order details and a description of the problem encountered.
5. Warranty Exclusions
The warranty does not cover damage caused by misuse, abuse, modification, accident or normal wear and tear. Products that have been used for purposes other than those intended or have been altered in any way are not covered by this warranty.
6. How to Contact Us
For any questions regarding a return, refund or warranty claim, you can contact us at contact@tmoov3d.com. We promise to respond to all requests within 2 to 3 business days.
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